If you’re a founder and aren’t doing customer support, you’re ngmi It’s the dirty work, but most important Most founders immediately try outsourcing to Indians or AI, meanwhile @elonmusk and @nikitabier are reply-guying an Indian AI founder Study them. They’re leading by example for the rest of Silicon Valley who say they “talk to customers” and then go do cold plunges half the day. Even if you don’t run a social media platform you and your team should be doing this It shows customers you care and sets you worlds apart. It’s like getting someone on the phone vs a robot. It shows humanity to your brand and the most authentic brands on the internet win. ex. For my meme software when people have bugs, I’ll literally go in and drop surprise memes onto their canvases as apologies for the bugs just to make them laugh.