Using AI doesn’t have to make us dumber. Evidence: AI boosts service rep productivity and customer satisfaction. Even during AI outages, those who use it regularly are more effective. Outsourcing thinking to AI yields cognitive debt. Learning from AI pays cognitive dividends.

It me 😆

Friendliness isn't always a sign of trustworthiness. Warmth is easy to fake. The foundations of trust are reliability and integrity. What counts isn't courtesy in the moment—it's keeping commitments over time. The best way to inspire confidence is to consistently walk our talk.

Leaders shouldn't get a pass for being unfaithful at home. If they'll betray the love of their lives, why would they hesitate to betray their coworkers, customers, or citizens? We should think twice before placing our trust in people with a history of being disloyal.

Leaders shouldn't get a pass for being disloyal at home. If they'll betray the love of their lives, why would they hesitate to betray their colleagues, customers, or citizens? We should think twice before placing our trust in people with a history of being unfaithful.

Leaders shouldn't get an automatic pass for being disloyal in their personal lives. If they'll betray their romantic partner, why would they hesitate to betray their colleagues, customers, or citizens? We should think twice before placing our trust in those who are unfaithful.

People who cheat on their spouses are more likely to cheat at work, too. Evidence: Marital infidelity predicts 2-3x greater odds of professional misconduct among CEOs, financial advisors, and police officers. Integrity is not a 9-5 job. Character counts in every part of life.

The people who dominate the conversation often have the least to say. Being the loudest voice in the room doesn’t gain respect. It crowds out the contributions of those who speak at a lower volume. It’s better to leave people wanting to hear more than wishing they’d heard less.

11-year-old: Stop nerdtalking, Dad Me: It’s my job

Good advice doesn’t always come from people close to you. It comes from people who want what's best for you. When people are trying to influence you or please you, they tend to give biased suggestions. The most reliable sources of wisdom are people who put your interests first.