I am a long time investor in and champion of @coinbase. Something that has to be said though - this hack - which includes home addresses and account balances - will lead to people dying. It probably has already. The human cost, denominated in misery, is much larger than the $400m or so they think it will actually cost the company to reimburse people. The consequences to companies who do not adequately protect their customer information should include, without limitation, prison time for executives. Very disappointed in Coinbase right now. Using the cheapest option for customer service has its price. And Coinbase's customers will bear that cost.

@balajis has been talking about this issue for years.